about

About Woven Inc. Limited

At Woven Inc we love what we do and it shows in our work. We’re obsessive about all types of screen printing, embroidery and custom garment creation.

Want to know more about us? Great! Check out the info below to find out more about us, our team and what makes us tick!.

Find out about Woven Inc

Woven Inc. Ltd is one of the UKs leaders in custom clothing providing only the highest standards of screen printing, embroidery, transfers and garment finishing. We wouldn’t be where we are without our loyal customers.

Our team has a vast amount of experience in custom clothing including screen printing and embroidery but we also strive to improve which is why we devote time to research and development every week. As a team we have travelled the globe to find the latest and techniques used by some of the world leaders in custom clothing to obtain the best result for our customers.

Our Facility

Woven Inc. Ltd has grown tremendously in the last few years, needless to say thanks to our trusty clients and our dedicated staff. We operate from our head office in the northeast, which house the majority of our team. The newest addition to Woven Inc Ltd is our new factory which houses our sales team and full production in the North East of England.

Everything takes place under the one roof, from the questions answered over the phone to the full manufacturing process, nothing is farmed out. We are in the process of adding additional equipment and services to make sure we can offer everything possible. BUT we do have an additional office in the midlands, which hosts a specially selected dedicated sales team. They know their stuff just as well as us.

Our Staff

Our teams are fully trained in all areas and will understand your needs but we haven’t mastered the skill of mind reading yet. Without all the members in the team Woven Inc Ltd wouldnt be what it is today and Woven Inc Ltd is grateful to be able to have such a unique family.

No ones perfect so if there’s something they don’t know they will find it out for you or work out a way to definitely get you what you want. They can help to advise you on the best garments to use along with the process to suit your design. They’re no mind readers so try giving them the best information you can for them to help fit your garments to your needs. If we can’t do what you are after (which isn’t very often) we do know someone who will be able to help you. Business is business and we are happy to help in anyway possible.

Our sales team know there stuff but where the real magic happens is on the shop floor, these guys have unreal skill. They are the cogs of the business and they produce the beautiful products for you all, from the pre prep, to the manufacturing, finishing and dispatch they run smoothly.

Our Promise

Here at Woven Inc. Ltd we thrive on quality and the dedication to our clients. Not just in the way we run our business and production but most importantly, the way we treat you (our customers).

Sometimes things may not go to plan but we will always be on hand to fix and rectify any problems. We want to see our clients doing well and returning with a smile, so we will go above and beyond to make sure this happens.

If you’re not happy with your current service or they can’t give you what you need, ask us, we love a good challenge. If we promise you something we will do our best to complete it fully to the point of completion.

Contact us – we’re here to help you!

Want to talk with us about our products, services or how we can help you as a business? No problem! Just use one of the methods below to get in touch with us. Our team is standing by to make sure that you get what you need when you need it.

Get In Touch

Our Company Details

  • Unit 9, NEP Business Park
  • Pattinson South Industrial Estate
  • Stratford Road
  • Washington
  • Tyne & Wear
  • NE38 8QP
  • 0191 543 6966
  • Monday – Friday: 9AM- 5PM
  • Company No. 8131212
  • VAT No. GB140 433 160
faq
 

FAQ’s

It can seem daunting when first entering the world of custom garment printing. What is 3D printing? What is sublimation and other equally confusing terms!

Don’t worry, we’ve got you covered. Below is a list of the questions we most commonly get asked and if your’s isn’t there just contact us so we can help.

Question? We have an answer for that!

We get a lot of questions here at Woven Inc Limited, it’s nothing to be shy about or worry about so we thought we would share some with you and help you understand things a little better. If there is something we are missing or something you’d like answering please just let us know and we will be happy to post it.

HOW DO WE GET IN TOUCH?

You have four ways to get our attention:

Call: 0191 543 6966 Email: [email protected] Online: Ask for a quote on any of our products Visit: Great if you live close enough but please just let us know that you are comming so we can set some time aside to help you out. Woven Inc Ltd Unit13 Stratford Road Pattinsons Industrial Estate Washington NE38 8QP
WHAT ARE SCREEN CHARGES?

The Screen charges cover the cost of having the design made into a screen. This charge is ‘one off’ as the screen is stored for future use (if the design has not been used in over a year this charge will be charged again). Therefore, if you wanted to place another order in the future with the same design there would be no setup charge within 1 year.

Screen print setup is charged at £25 per screen (ex VAT). One screen is required for each different design, and different screens are required for each colour printed, each change in size or reversed images and for each different location of printing. For example, a one colour front and back print requires two screens if the design on the front is different to the design on the back. OR You have a one colour logo and the same logo for the front and back but the front is a small left breast size and the back is a big back design you would need two screens.

IF I RE-ORDER THE SAME PRINT BUT IN A DIFFERENT COLOUR WAY DO I HAVE TO PAY SCREEN CHARGES AGAIN?

No, you wouldn’t have to pay for new screens unless they are in a CMYK format, which would need to be reassessed. The only other reason for a new screen charge would be if you changed the position or size of the design.

We keep screens for approximately one year after your print order; if a design is reordered within this time frame then screens will be free. Outside of these terms a half price screen remake will be charged.

IM READY TO ORDER WHAT DO I DO?

Send all the below information over to your sales rep via Email:

  • Full Name & Company Name
  • Delivery Address
  • Telephone Number
  • Product Quantities
  • Garments & Colours
  • Size Breaks (per garment)
  • Production Instructions (i.e placements and print colours)
  • All Artwork Files
WHAT HAPPENS NEXT?

Once we have all information confirmed and payment has been made it will all be passed over to our artwork team.

They will set up visuals to sign off on.

YOU MUST CHECK ALL THE BELOW: Garment & Garment Colour Print Position & Size Print Colours (Pantone Refs) Once your artwork has been approved your stock will be ordered and production will commence, you will then receive a delivery within 7-10 working days from approving your artwork. At busy periods please allow unto 14 working days to receive goods. The time frames are estimates and not definite delivery times.
DO YOU HAVE A MINIMUM ORDER FOR SCREEN PRINTING?
We do require a minimum order of 20 items per print per position. The 20 items can consist of a variety of garment types, sizes and colour, however they must be personalized with the same design.
COULD I MIX GARMENTS, SIZES AND COLOURS IN MY ORDER?
We do require a minimum order of 20 items per print per position. The 20 items can consist of a variety of garment types, sizes and colour, however they must be personalized with the same design.
DO YOU HAVE A MINIMUM ORDER FOR SCREEN PRINTING?
Of course, As long as you have 20 garments per design you can mix the garments and sizes along with the colours as much as you like. Please make sure that if you chose a mixture of garment colours you will be charged a £10 Colour Change fee if you are changing ink colours too.
WHATS THE MAXIMUM PRINT SIZE?
Print size really depends on the smallest size of garment you choose. We can go through all of this when confirming your order or it can be an amendable choice at artwork approval stage.
WHAT IS A STANDARD TURNAROUND TIME?
At Woven Inc Limited we always try to get any job out as quick as possible. BUT our standard turnaround is 7 – 10 business working days after you have approved your artwork, although in busy seasons we can run up to a 14 working day turn around. However if you need a quick turn around we do offer an express service, please call us to make sure we can achieve your delivery date (there also will be an express service charge)
DO YOU HAVE AN EXPRESS SERVICE?
Yes, for express turnaround orders (3 working days) add  for orders under £150 it will be a flat rate of £50 plus vat. Anything over £150 add 25% to your order total. Please contact us and make us fully aware of when you need the goods in your hands before placing the order.
WHO DO YOU SHIP WITH?
We ship directly with DPD; we will enter your email address so that you get a next day notification with an hour time slot. If you are a marketing company and we are delivering under plain cover we can still add your contacts details so they are aware of when they will get their delivery.
HOW MUCH IS SHIPPING?
Flat rate of £10 (ex vat) for up to 150 pieces, delivery costs over 150 pieces will be calculated for you at quoting stage. Pre 10:30 delivery £20 (ex vat) for up to 150 pieces, delivery costs over 150 pieces will be calculated for you at quoting stage. Pre 12 noon delivery £15 (ex vat) for up to 150 pieces, delivery costs over 150 pieces will be calculated for you at quoting stage. Saturday deliveries are available price upon application. We do ship overseas but it will be price upon application.
CAN I COLLECT FROM YOUR (NORTHEAST) HEAD OFFICE?
Yes, you can collect Monday – Friday anytime from 9am-5pm sometime we do have staff working on a saturday so you may be able to collect on a saturday but please contact us to make sure someone will be in. If someone is collecting on your behalf please make sure they bring your invoice as confirmation. Our midlands office is unfortunately just a sales office at the moment, so no collections from there unless you are in need of sample pieces.
WHAT ARE YOUR TIPS ON REDUCING COSTS?
If the quote is out of your budget there are a number of ways to reduce the cost: – Select different garments from the same brand they do often have a cheaper option. Or you can ask us to give you advice on an alternative brand at a lower rate. – Printing onto white garments is generally a cheaper option, all coloured garments are normally more expensive. – Reducing the number of colours in your logo will reduce the print & set up costs. – Fewer print positions = less cost. – Reducing the number of colour changes and the finishing extras will bring the cost per item down. – For embroidery, choosing a smaller, or a logo that isnt so intricate will reduce the cost as embroidery price is based on the stitch count. – Increasing your order quantity means the print cost per item may reduce. Pay more to save money. It makes sense. Honestly. – Or if we are more expensive than another company you can always forward the quote your have recieved from them to us and we can look into price matching (we cant always garantee a match but we will do our best) Our print price breaks are 20, 50, 100, 250, 500, 1000, 2500, and 5000.
CAN I GET A SAMPLE?
Yes, but there is a flat rate fee of £50 per garment then screen charges on top. You can see a selection of our work on any of our social media or our blog. We are currently running off some personal print samples which you can order to see the quality of print, but at this moment in time this is a working progress.
CAN I SUPPLY MY OWN GARMENTS?
Yes of course. We do a print only services please see the following link for full details.
IF I CANT GET SOMETHING OFF YOUR WEBSITE CAN YOU SOURCE IT?
Yes. Only our most popular garments are shown on our website, we have a huge selection of garments, contact us and we can help you find exactly what your looking for.
WHAT INKS DO YOU USE?
We can get access to any ink you need, we normally print in either Discharge, Waterbase or Plastisol inks. But we can do 3M prints, Metallic/Puff/Glitter/Fluorescent/Foils/Fluros. Subject to additional printing costs.
WHAT IS A PANTONE REFERENCE?
For all screen-printed goods we will supply either straight pot colours or if you have a slightly different shade we will produce a pantone reference. A pantone reference is a code for the exact ink colour way we have for your print. This allows us to re print in the exact same shades every time for you job. If you have your own pantone references for your design please let us know. We do not accept hex codes so please find your closest match to a Pantone Reference.
CAN YOU PANTONE REFERENCE FOR US?
Yes we can pantone reference your jobs especially with plastisol inks, you cant exact pantone reference with discharge inks but we will get as close as possible by eye. You cannot pantone reference Embroidery, DTG or Vinyl/Transfer work.
CAN WE HAVE INDIVIDUAL NAMES/NUMBERS ON ANY OF OUR GARMENTS?
Yes we can offer this for you, all individual names and numbers will be printed using heat applied Vinyl. PLEASE NOTE: if you want individual names and number the same as any print or embroidery it will not be exactly the same. It will be as close as possible; you are best of going for white or black options.
CAN I GET EMBROIDERY AND SCREENPRINT ON THE SAME GARMENT?
Yes we can do this for you, however please allow slightly longer lead times to complete this. Please note you would not get your embroidery visual on the same as your print visuals, you may find an X to show the position. Also the embroidery may be a slightly different shade to you print but we will match as close as possible.
DO YOU DO ALL OVER PRINTS?
We do offer an all over screen printing service but it is only a one colour option and it is a screen print so you will have inconstancies with every garment.
IS ALL OVER PRINTING THE SAME AS SUBLIMATION?
No our all over printing is not the same as sublimation printing, they are two totally different processes. Yes we do offer a Sublimation service please contact us for further information.
DO YOU DO A FINISHING SERVICE?
Yes we offer several finishing services such as relabeling either printed labels or woven labels, folding and bagging & a swing ticketing service.
ARE YOU VAT REGISTERED?
Yes, we are VAT registered, our VAT number is GB 140 433 160. VAT is not included in all online prices; we also price ex vat so please take this into consideration when you are placing any orders. You will receive a VAT invoice after payment has been received. VAT is not charged on childrens garments.
I AM NOT VAT REGISTERED, DO I STILL HAVE TO PAY VAT?
Yes unfortunately.
WHAT FORMAT SHOULD I SUPPLY MY ARTWORK IN?
For the best results artwork should be supplied in vector format (.ai, .eps, .cdr) or layered photoshop files (.psd). Please see artwork guidelines for help.
I DON’T HAVE ARTWORK IN THE RIGHT FILES CAN YOU HELP?
We do offer a redraw service of £50 per hour, but it would really depend on what you mean by a bit rough!
HOW DO I MAKE PAYMENT?
All payment options are shown at the bottom of your Quote or Invoice. We take Cash, Bank Transfer and Payment over the phone or Cheques. If you are sending a cheque please make it payable to Woven Inc Ltd (please be aware production will not commence until the cheque has cleared in our account) ***We no longer take Paypal payments.*** If you have any other questions please just ask [email protected] or if you are confused about anything we will be happy to help.
WHAT ARE YOUR BANK DETAILS?
We bank with Lloyds please set up the below account: Sort Code: 77-29-18 Account No: 396 368 68 When sending payments please reference your quote or invoice number.
WHERE ARE YOUR TERMS & CONDITIONS?
Check this link or you should be able to see our terms and conditions link at the bottom of the page.
terms
 

Terms & Conditions

We’ve put together a list of Terms & Conditions so that you can be sure you know what to expect when using the great services that we offer.

If you have any questions after going through our T&C’s then don’t hesitate to get in touch and one of our team will be more than happy to help.

OUR TERMS & CONDITIONS

Below you will find our full terms and conditions of service.

PRINT & EMBROIDERY ONLY

Order Process:
We must see the logos before we can price on print only.
It must be clear how many colours and positions you require for each design.
We need to know the quantity before we price, if your quantity changes before production please make your sales rep aware so cost can be changed accordingly.
We do have strict rules when it comes to colour of prints to quantities, print only prices can only be quoted on once we have seen the designs.
Once you are happy with the price and quote please confirm the follow:
Garment Code
Garment Name
Garment Colour
Size Breaks for each design and garment colour way
Full Name
Email Address
Telephone Number
Delivery Address.
If you have several different designs for mixture of garments we need clear instructions. Goods will be visualised from our end, if theres any mistakes please notify our artwork team.
Once you have received your invoice we will need payment in full, we do not offer credit terms on Print Only orders.

Artwork Process:
All artwork needs to be sent in a vector format only.
Once we have received payment we will forward all information onto our artwork team, they will then send visuals within 48 hours.
We need an approval directly back to our artwork team to move ahead with production.
If you have embroidery which is as previous then your order will move directly to production once you have made payment.

Shipping Process:
Stock MUST be shipped in only once you have approved your artwork (if you have a repeat order please confirm with sales rep when shipment will be sent)
Stock MUST be clearly marked as your own.
Its best to have your company name at the top of the delivery address followed by FAO Woven Inc Ltd
We must know who you are shipping the stock from and who its being shipped with.
If you can have the following email down as confirmation for dispatch – [email protected]
We will not be held responsible if boxes are delivered damaged or short shipped.
If any orders are short shipped or are on back order we will notify you, you will have two options the whole job is on hold until the remaining stock arrives or we manufacture what we have and not the missing stock. (prices may have to be repriced if thats the case)
Production will count in your stock to inform you if there is any shortages or over orders.

PLEASE NOTE THE BELOW:
***We can not accept any responsibility for any goods damaged before, during or after production.
***We can not refund the cost of damaged goods or replace any items that are damaged before, during or after production.
***We will ship any damaged goods back to you as you are the owner of the items, although they will be noted as damaged
***All goods will be shipped back out in our own branded boxes unless specified otherwise.
***Bagging and additional boxes can not be guaranteed to be returned back.
The rules may be OTT but we need to be honest about our process, if you are not happy with the above please contact your sales rep and they will go over anything you are not sure about.

TURNAROUND TIMES

Woven Inc Ltd’s standard turn around time is 7-10 working days, which don’t include weekends or bank holidays, and the time frame will only begin once full payment has been made and your artwork has been approved via e-mail to our artwork team directly. You may be given an estimated completion date when your order is processed, although we must stress that these are only estimates and not definitive completion dates. Please note this is estimated and not a guaranteed date the day your order will be delivered (or collected).

PRODUCTION DELAYS / MISSED DEADLINES

If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen) we can’t accept responsibility for loss of sales or any other costs this may incur to you or your company. Neither can we accept claims made for loss of a third party or supplier. As the products you will be purchasing are customised we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays. All pro forma accounts will not be processed until payment has cleared, this may result in your deadline being delayed/missed.

WASH INSTRUCTIONS

We normally recommend washing all goods no higher than 30 degrees, please read all care instruction, which will be in the goods you have purchased. Damage to goods through washing is not a fault or reason for return. Please be aware when relabeling all goods that you are giving the correct wash instruction to your customers. We also do not recommend you tumble dry your goods, unless stated otherwise in their care instruction nor should you iron directly over the top of your application (i.e screen print, transfer or dtg).

DELIVERY

We cannot accept responsibility for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays. We do use DPD and goods are always on a next day delivery. If we have an email address you will be sent a time slot. Any shortages in your delivery(s) must be notified to Woven Inc Ltd immediately and in writing within 48 Hours of signing for your delivery. Damaged or opened cartons must be checked or refused on delivery. Delivery charges are shown at time of quotation and agreed at customers’ confirmation of order. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates. Delivery dates given are estimated unless specifically agreed as part of your quotation.

PAYMENTS

All payments are to be made upfront, please see FAQ for all payment options. Credit terms are only agreed between Woven Inc Ltd and the customer/company and all relevant credit application forms have been filled out, filed and accepted. If your credit account has been accepted please confirm your order and request a full invoice from your sales rep. Although if the balance is not met within the stated payment terms, interest may be charged as per the Consumer Credit Act 1974 at a daily rate. If credit terms are not adhered to and payment is repeatedly delayed we will revoke all credit terms between Woven Inc Ltd and said other party.

ARTWORK VISUALS

Artwork visuals are important so please read the below and be clear on the process before you process with any orders between yourself and Woven Inc Ltd.

We will send artwork visuals to you to approve prior to printing (if you require another contact who needs to approve this then please let us know before ordering) which displays the following:

  • Print size
  • Position of print
  • Print colours (pantone refs)
  • Garment Template

Garment Colour *please note if you have more than three garment colour ways with the same design and print colour the colour of the garments will be stated at the side of your visual.

The scaled down image on your visual may not be 100% accurate so please check the dimensions & measurements before you sign off your visuals. We cannot be held responsible if you approve your artwork visuals and the size and colours are not as stated on your mock-ups. If you decide to change something please make sure you receive updated proofs, if you don’t receive updated proofs within 24 hours of emailing us, chances are we didn’t get the email. Occasionally (but rarely) emails do go missing, so please make sure you get a final proof before approving any artwork. You will receive a final email from our artwork department to confirm your approval has been accepted. 
We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully.

We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. For custom mixed ink it’s pretty essential that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibility for a colour not matching your original artwork if the ink colour matches the Pantone colour / ink colour you approved. If you approve an artwork visual, we will assume you have checked the ink colour against a Pantone guide & all is OK. 
By placing an order with Woven Inc Ltd you are deemed to have accepted the above terms & conditions

OUT OF STOCK ITEMS

Woven Inc Ltd does not hold stock in house; stock can be a huge issue as a lot of the printing world order from the same places. Woven Inc Ltd is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. Or the items and job can be held until the goods are in stock.

ADDITIONAL STOCK

From time to time changes in quantities you order may happen BUT it must be made in writing (email) to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract and your turn around time will be reset. Your sales rep must confirm it.

UNDER RUNS OR SPOILS

Due to the nature of this business, Woven Inc Ltd will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint) although we do our best to replace damaged items when printing we might not have the exact garment in stock. Please keep this in mind when ordering (it is always best order extras if it’s a made to order job). We always do our best to get you what you ordered. We must be noted of these shortages within 48 hours of receiving so we can apply a credit to your account.

Shortages/Extras: Sometimes if a garment has been spoilt/damaged we will do our best to sub the items for the exact same size, colour and garment. Although sometimes this might not always work out, therefor if you are short on one size but extra on another it is likely that we have subbed it to ensure you have the correct amount altogether. If we didn’t have the exact garment/colour in stock we would have to short this. If you are short please let us know within 48 hours so we can apply a credit to you account.

SATISFACTION CLAUSE

Woven Inc Ltd will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

PRICING

Woven Inc Ltd reserves the right to change pricing without notice.

Example: John Smith, looks at the pricing on Woven Inc Ltd’s website on Monday. On Tuesday, Woven Inc Ltd changes the pricing on their website due to rising cotton prices. Later that day, John Smith contacts Woven Inc Ltd unaware that the prices have changed since the day before. John Smith places an order and is charged the most up-to-date pricing.

QUALITY ASSURANCE

Production can be full on and quick passed, although we try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48 hour period from the time you receive the goods to notify us of any issues with the order. Woven Inc Ltd will not be responsible for errors with your order if notified after 48-hour period of receiving the goods. Woven Inc Ltd will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. Woven Inc Ltd does quality checks on the garments at different stages, the final quality assurance check lies in the hands of you, our customer.

CLAIMS & REPRINTS

We value our customers, regardless of business type and size and we want you all to know that. We try our best and we go to great lengths to try to ensure that every order that leaves our facility is correct. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 48 hours of date of delivery. To submit your claim please take photographic evidence of the problems and send it over to [email protected] with the subject URGENT. If Woven Inc Ltd is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but a credit may be applied to your account, this will only be actioned once we have received all damaged goods back for final verification. If a reprint is necessary on any production errors that exceed the spoilage rate we will action this within 7 working days upon return of the damaged items.

We will require that you ship the misprinted shirts back to our factory (we will provide you with a DPD Collection and will cover shipping costs). Woven Inc Ltd will not be responsible for any shirts sold or given away prior to returning the order, nor will they be viable for a credit.

We cannot credit/reprint for goods, which you have sold, and had/are having an issue with; we cannot reimburse you for lost of sales or returns at your end.

DAMAGES OR INCOMPLETE ORDERS

All damages or missing goods must be notified via email to Woven Inc Ltd within 48 hours of receiving you delivery or collection.

If we are not notified within this time frame and via email we cannot be held responsible and it is deemed that you have checked all goods and are happy with your order.

Any goods sold or given away prior to return will not be accepted as reprint or a refund.

Document any missing goods. If items are marked or damaged please take photographic proof as soon as possible and send via email for us to assess the issue. If the defects are fixable we will be in contact to arrange a collection, although if any defect or damages have occurred as a matter wear and tear or washing/tumble drying we will not accept a return on these goods. Please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid.

Any problems with goods must be returned for inspection and only then will we confirm if the goods can be either:

  • Fixed & Returned
  • Reprinted on new garments (depending on the amount that are damaged)
  • Credited to your account.
  • Woven Inc Ltd will pay for collections and returns.

HOW DO I CANCEL AN ORDER

If you want to cancel an order it’s best to contact us ASAP to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. Stock is generally ordered within 48 hours of confirming (credit account) or from receiving payment. If stock has been ordered then there would be a 25% restocking fee including applications on garments. If the items have already been produced, due to them being custom products you will not be able to cancel the order.

On bespoke and cut & sew items we will not accept a cancellation and they will not be refunded.

SAMPLE RETURNS

We can send out samples but they must be paid for upfront.

If you then decide to use these goods in your final order for finishing you must send these goods back at your own cost. We can alternatively arrange a collection for these goods but at a flat rate of £10(ex vat) per attempt.

If you order samples and you would like to return them for a refund, they must be returned within 14 working days of receiving the goods. Although there will be a restock fee of 15%-25% and delivery will not be refunded from your original order also it is your reasonability to send the goods back at your cost. There would also be a £10 (ex vat) delivery cost back to the supplier.

If you send us samples to go from these are your own responsibility to send to us and you must collect you own goods. We can again collect and ship back to you although there would be a cost of £10(ex vat)

RETURNING SAMPLES

If you have a problem with your order you have to notify us within 48 hours of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint depending on how many items are faulty or missing or a credit to your account for future orders. We reserve the right to solely offer a reprint if the problem is related to garment production issues. 

 If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, if we are crediting any goods we will need the faulty items to be returned. If goods are not returned within 7 days the credit will be void.

COPYRIGHT & TRADEMARKING

All material on this Website is the copyright material of Woven Inc Limited or its licensor. All rights are reserved. The copying or adaptation of the material on this Website or its incorporation into any other work by any means is prohibited, except that you may print or download extracts of such material for your personal use. You are not granted any other rights in respect of copyrighted material. All trade marks, service marks and trading names on this Website are the property of Woven Inc Limited (or its licensor) and may not be used, reproduced, published, uploaded, posted, transmitted, modified or transmitted in any way (other than for viewing the Website or ordering Goods) except with our prior written consent.

COPYRIGHTING

When placing an order with Woven Inc Ltd the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files. 
When placing an order, making payment and approving all artwork we presume you are fully agreeing to the above terms and conditions.

LIABILITY

Woven Inc Ltd will always try to ensure that the information available on the website at any time is correct and accurate but having said this it cannot guarantee that it will be error free. Woven Inc Ltd reserves the right to not accept liability for any errors and omissions either in any quotation or website material and reserves the right to change information, specifications and descriptions of listed goods, products and services.

  • Woven Inc Ltd reserves the right to alter prices and garment specifications without prior notice.
  • Goods remain the property of Woven Inc Ltd until paid for in full.
  • Woven Inc Ltd will charge returned cheques at a cost £15.00 per invalid transaction.

PRIVACY POLICY

Woven Inc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We do not store credit card details nor do we share customer details with any third parties.

HOW WE USE COOKIES

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To get in touch with our customer service department call us on: 0191 543 6966.