OUR TERMS & CONDITIONS
Below you will find our full terms and conditions of service.
PRINT & EMBROIDERY ONLY
We must see the logos before we can price on print only.
It must be clear how many colours and positions you require for each design.
We need to know the quantity before we price, if your quantity changes before production please make your sales rep aware so cost can be changed accordingly.
We do have strict rules when it comes to colour of prints to quantities, print only prices can only be quoted on once we have seen the designs.
Once you are happy with the price and quote please confirm the follow:
Size Breaks for each design and garment colour way
If you have several different designs for mixture of garments we need clear instructions. Goods will be visualised from our end, if theres any mistakes please notify our artwork team.
Once you have received your invoice we will need payment in full, we do not offer credit terms on Print Only orders.
All artwork needs to be sent in a vector format only.
Once we have received payment we will forward all information onto our artwork team, they will then send visuals within 48 hours.
We need an approval directly back to our artwork team to move ahead with production.
If you have embroidery which is as previous then your order will move directly to production once you have made payment.
Stock MUST be shipped in only once you have approved your artwork (if you have a repeat order please confirm with sales rep when shipment will be sent)
Stock MUST be clearly marked as your own.
Its best to have your company name at the top of the delivery address followed by FAO Woven Inc Ltd
We must know who you are shipping the stock from and who its being shipped with.
If you can have the following email down as confirmation for dispatch – firstname.lastname@example.org
We will not be held responsible if boxes are delivered damaged or short shipped.
If any orders are short shipped or are on back order we will notify you, you will have two options the whole job is on hold until the remaining stock arrives or we manufacture what we have and not the missing stock. (prices may have to be repriced if thats the case)
Production will count in your stock to inform you if there is any shortages or over orders.
PLEASE NOTE THE BELOW:
***We can not accept any responsibility for any goods damaged before, during or after production.
***We can not refund the cost of damaged goods or replace any items that are damaged before, during or after production.
***We will ship any damaged goods back to you as you are the owner of the items, although they will be noted as damaged
***All goods will be shipped back out in our own branded boxes unless specified otherwise.
***Bagging and additional boxes can not be guaranteed to be returned back.
The rules may be OTT but we need to be honest about our process, if you are not happy with the above please contact your sales rep and they will go over anything you are not sure about.
Woven Inc Ltd’s standard turn around time is 7-10 working days, which don’t include weekends or bank holidays, and the time frame will only begin once full payment has been made and your artwork has been approved via e-mail to our artwork team directly. You may be given an estimated completion date when your order is processed, although we must stress that these are only estimates and not definitive completion dates. Please note this is estimated and not a guaranteed date the day your order will be delivered (or collected).
PRODUCTION DELAYS / MISSED DEADLINES
If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen) we can’t accept responsibility for loss of sales or any other costs this may incur to you or your company. Neither can we accept claims made for loss of a third party or supplier. As the products you will be purchasing are customised we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays. All pro forma accounts will not be processed until payment has cleared, this may result in your deadline being delayed/missed.
We normally recommend washing all goods no higher than 30 degrees, please read all care instruction, which will be in the goods you have purchased. Damage to goods through washing is not a fault or reason for return. Please be aware when relabeling all goods that you are giving the correct wash instruction to your customers. We also do not recommend you tumble dry your goods, unless stated otherwise in their care instruction nor should you iron directly over the top of your application (i.e screen print, transfer or dtg).
We cannot accept responsibility for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays. We do use DPD and goods are always on a next day delivery. If we have an email address you will be sent a time slot. Any shortages in your delivery(s) must be notified to Woven Inc Ltd immediately and in writing within 48 Hours of signing for your delivery. Damaged or opened cartons must be checked or refused on delivery. Delivery charges are shown at time of quotation and agreed at customers’ confirmation of order. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates. Delivery dates given are estimated unless specifically agreed as part of your quotation.
All payments are to be made upfront, please see FAQ for all payment options. Credit terms are only agreed between Woven Inc Ltd and the customer/company and all relevant credit application forms have been filled out, filed and accepted. If your credit account has been accepted please confirm your order and request a full invoice from your sales rep. Although if the balance is not met within the stated payment terms, interest may be charged as per the Consumer Credit Act 1974 at a daily rate. If credit terms are not adhered to and payment is repeatedly delayed we will revoke all credit terms between Woven Inc Ltd and said other party.
Artwork visuals are important so please read the below and be clear on the process before you process with any orders between yourself and Woven Inc Ltd.
We will send artwork visuals to you to approve prior to printing (if you require another contact who needs to approve this then please let us know before ordering) which displays the following:
- Print size
- Position of print
- Print colours (pantone refs)
- Garment Template
Garment Colour *please note if you have more than three garment colour ways with the same design and print colour the colour of the garments will be stated at the side of your visual.
The scaled down image on your visual may not be 100% accurate so please check the dimensions & measurements before you sign off your visuals. We cannot be held responsible if you approve your artwork visuals and the size and colours are not as stated on your mock-ups. If you decide to change something please make sure you receive updated proofs, if you don’t receive updated proofs within 24 hours of emailing us, chances are we didn’t get the email. Occasionally (but rarely) emails do go missing, so please make sure you get a final proof before approving any artwork. You will receive a final email from our artwork department to confirm your approval has been accepted.
We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully.
We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. For custom mixed ink it’s pretty essential that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibility for a colour not matching your original artwork if the ink colour matches the Pantone colour / ink colour you approved. If you approve an artwork visual, we will assume you have checked the ink colour against a Pantone guide & all is OK.
By placing an order with Woven Inc Ltd you are deemed to have accepted the above terms & conditions
OUT OF STOCK ITEMS
Woven Inc Ltd does not hold stock in house; stock can be a huge issue as a lot of the printing world order from the same places. Woven Inc Ltd is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. Or the items and job can be held until the goods are in stock.
From time to time changes in quantities you order may happen BUT it must be made in writing (email) to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract and your turn around time will be reset. Your sales rep must confirm it.
UNDER RUNS OR SPOILS
Due to the nature of this business, Woven Inc Ltd will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint) although we do our best to replace damaged items when printing we might not have the exact garment in stock. Please keep this in mind when ordering (it is always best order extras if it’s a made to order job). We always do our best to get you what you ordered. We must be noted of these shortages within 48 hours of receiving so we can apply a credit to your account.
Shortages/Extras: Sometimes if a garment has been spoilt/damaged we will do our best to sub the items for the exact same size, colour and garment. Although sometimes this might not always work out, therefor if you are short on one size but extra on another it is likely that we have subbed it to ensure you have the correct amount altogether. If we didn’t have the exact garment/colour in stock we would have to short this. If you are short please let us know within 48 hours so we can apply a credit to you account.
Woven Inc Ltd will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Woven Inc Ltd reserves the right to change pricing without notice.
Example: John Smith, looks at the pricing on Woven Inc Ltd’s website on Monday. On Tuesday, Woven Inc Ltd changes the pricing on their website due to rising cotton prices. Later that day, John Smith contacts Woven Inc Ltd unaware that the prices have changed since the day before. John Smith places an order and is charged the most up-to-date pricing.
Production can be full on and quick passed, although we try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48 hour period from the time you receive the goods to notify us of any issues with the order. Woven Inc Ltd will not be responsible for errors with your order if notified after 48-hour period of receiving the goods. Woven Inc Ltd will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. Woven Inc Ltd does quality checks on the garments at different stages, the final quality assurance check lies in the hands of you, our customer.
CLAIMS & REPRINTS
We value our customers, regardless of business type and size and we want you all to know that. We try our best and we go to great lengths to try to ensure that every order that leaves our facility is correct. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 48 hours of date of delivery. To submit your claim please take photographic evidence of the problems and send it over to email@example.com with the subject URGENT. If Woven Inc Ltd is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but a credit may be applied to your account, this will only be actioned once we have received all damaged goods back for final verification. If a reprint is necessary on any production errors that exceed the spoilage rate we will action this within 7 working days upon return of the damaged items.
We will require that you ship the misprinted shirts back to our factory (we will provide you with a DPD Collection and will cover shipping costs). Woven Inc Ltd will not be responsible for any shirts sold or given away prior to returning the order, nor will they be viable for a credit.
We cannot credit/reprint for goods, which you have sold, and had/are having an issue with; we cannot reimburse you for lost of sales or returns at your end.
DAMAGES OR INCOMPLETE ORDERS
All damages or missing goods must be notified via email to Woven Inc Ltd within 48 hours of receiving you delivery or collection.
If we are not notified within this time frame and via email we cannot be held responsible and it is deemed that you have checked all goods and are happy with your order.
Any goods sold or given away prior to return will not be accepted as reprint or a refund.
Document any missing goods. If items are marked or damaged please take photographic proof as soon as possible and send via email for us to assess the issue. If the defects are fixable we will be in contact to arrange a collection, although if any defect or damages have occurred as a matter wear and tear or washing/tumble drying we will not accept a return on these goods. Please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid.
Any problems with goods must be returned for inspection and only then will we confirm if the goods can be either:
- Fixed & Returned
- Reprinted on new garments (depending on the amount that are damaged)
- Credited to your account.
- Woven Inc Ltd will pay for collections and returns.
HOW DO I CANCEL AN ORDER
If you want to cancel an order it’s best to contact us ASAP to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. Stock is generally ordered within 48 hours of confirming (credit account) or from receiving payment. If stock has been ordered then there would be a 25% restocking fee including applications on garments. If the items have already been produced, due to them being custom products you will not be able to cancel the order.
On bespoke and cut & sew items we will not accept a cancellation and they will not be refunded.
We can send out samples but they must be paid for upfront.
If you then decide to use these goods in your final order for finishing you must send these goods back at your own cost. We can alternatively arrange a collection for these goods but at a flat rate of £10(ex vat) per attempt.
If you order samples and you would like to return them for a refund, they must be returned within 14 working days of receiving the goods. Although there will be a restock fee of 15%-25% and delivery will not be refunded from your original order also it is your reasonability to send the goods back at your cost. There would also be a £10 (ex vat) delivery cost back to the supplier.
If you send us samples to go from these are your own responsibility to send to us and you must collect you own goods. We can again collect and ship back to you although there would be a cost of £10(ex vat)
If you have a problem with your order you have to notify us within 48 hours of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint depending on how many items are faulty or missing or a credit to your account for future orders. We reserve the right to solely offer a reprint if the problem is related to garment production issues.
If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, if we are crediting any goods we will need the faulty items to be returned. If goods are not returned within 7 days the credit will be void.
COPYRIGHT & TRADEMARKING
All material on this Website is the copyright material of Woven Inc Limited or its licensor. All rights are reserved. The copying or adaptation of the material on this Website or its incorporation into any other work by any means is prohibited, except that you may print or download extracts of such material for your personal use. You are not granted any other rights in respect of copyrighted material. All trade marks, service marks and trading names on this Website are the property of Woven Inc Limited (or its licensor) and may not be used, reproduced, published, uploaded, posted, transmitted, modified or transmitted in any way (other than for viewing the Website or ordering Goods) except with our prior written consent.
When placing an order with Woven Inc Ltd the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.
When placing an order, making payment and approving all artwork we presume you are fully agreeing to the above terms and conditions.
Woven Inc Ltd will always try to ensure that the information available on the website at any time is correct and accurate but having said this it cannot guarantee that it will be error free. Woven Inc Ltd reserves the right to not accept liability for any errors and omissions either in any quotation or website material and reserves the right to change information, specifications and descriptions of listed goods, products and services.
- Woven Inc Ltd reserves the right to alter prices and garment specifications without prior notice.
- Goods remain the property of Woven Inc Ltd until paid for in full.
- Woven Inc Ltd will charge returned cheques at a cost £15.00 per invalid transaction.
Woven Inc is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may collect the following information:
- Name and job title
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We do not store credit card details nor do we share customer details with any third parties.
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To get in touch with our customer service department call us on: 0191 543 6966.